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GIFTS BY OCCASION

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FAQ's for Heart Filled Gift Baskets

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We Accept American Express, MasterCard, Visa, Discover, Money Orders and Checks.

IS MY CREDIT CARD INFORMATION SAFE?
•When you place an order online your credit card information goes to a password protected section.

•The rest of your information such as your name and address comes to us as a regular email. This is done to protect your credit card information.

•All order payment information goes thru an encrypted system and a secure database so the your information is protected. We no not share your personal information with any third party.

WHAT ARE YOUR HOURS OF OPERATION?
We are open from 10am. to 5pm. by phone.. Our email and website are available twenty four hours a day, 365 days of the year.

CAN YOU CUSTOMIZE A BASKET?
Yes we can except for our fruit baskets. For our corporate clients we realize it is very important to be able to customize our gift baskets.

HOW ARE YOUR PRODUCTS SHIPPED?
We ship most of our products by USPS Priority Mail depending on it's size. Larger baskets are shipped UPS.

DO YOU SHIP TO POST OFFICE BOXES?
No we do not.

WILL I BE CHARGED FOR REDELIVERY OF THE ORDER IF I HAVE NOT PROVIDED THE CORRECT ADDRESS?
Yes there is a $15 charge for re-delivery.

DO YOU DELIVER TO HOSPITAL MATERNITY WARDS?
No we do not.

CAN YOU SUBSTITUTE AN ITEM IN THE BASKET?
Yes we can make some adjustment for personal taste. Also we may at times need to substitute an item ourselves due to availability. We will substitute an item of equal or greater value.

DO YOU SHIP CHOCOLATE IN THE SUMMER MONTHS?
No, Chocolate is only shipped from September/October thru May.

WHAT IF I NEED A SPECIAL DIETARY CONSIDERATION FOR MY BASKET?
Depending on the item we will do our best to obtain it.

WHAT IS THE LAST DATE I CAN PLACE AN ORDER DURING THE HOLIDAY SEASON FOR CHRISTMAS ARRIVAL?
We request that you have your orders in to us no later then December 13 of any given year
For our carriers depending on location neither USPS or UPS will guarantee delivery after December 18th.

WHAT ARE YOUR SHIPPING RATES FOR OVERSIZE ITEMS?
Shipping costs may vary due to the size and weight of larger gift baskets and there destination. The cost for larger baskets will be calculated when the order is received. The customer will be notified of the shipping charges prior to our charging the credit card. The shipping charges will be in line with what our carriers charge us.